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ITOP provides a streamlined approach to enable customers to receive services in an efficient and effective manner.

Six-step Process
Capability Interest Survey
Capability Interest Survey Process


Six-step Process

STEP 1: Customer/SPO Initiation

· Initial Contact between SPO/Customer
· Determination of SPO Level of Involvement
· Determination of Type of Contract
· Determination of Competitive or Direct Source
· Determination of Applicable Functional Area

STEP 2: ITOP Acquisition Package

· ITOP Service Request Statement of Work (SOW)
· Task Order Cost Estimate (TOCE)
· Funding Document and Other Requirements

STEP 3: Task Order Request For Proposals (TORFP)

· TORFP Preparation
· Past Performance Record Check
· TORFP Transmittal to Vendor(s)

STEP 4: Task Order Proposals

· Contractor Proposal Preparation
· Oral Presentation and/or Written Proposal Submission

STEP 5: Task Order Evaluation, Selection, and Award

· Team(s) Evaluation of Presentation(s)/Proposal(s)
· Selection by Task Order Designated Official (TODO)
· Award of Task Order

STEP 6: Task Order Post-award Administration

· Performance of Task Order
· Status reports/meetings; performance measuring
· Problem Resolution/Best Practice Identification
· Administrative Requirements (e.g., close-out, invoices)

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Capability Interest Survey (CIS)

For requirements no larger than $1.5M during the base period of performance, and $5M total, streamlined competitive procedures for a Capability/Interest Survey (CIS) are available at the customer's option. For those requirements above these thresholds, the full ITOP competitive process is required.

In addition, the CIS process may be used when the customer requests further information on the capabilities of ITOP contractors to perform specific tasks before submission of an ITOP Service Request. For this type of requirement, the CIS will be considered as providing information only, and if successful, will be followed by a competitive procurement action. There is no dollar limit for this procedure, other than the $300M overall TO limitation.

The objectives for establishing the abbreviated CIS process are to:

· Provide better customer service by providing critical information to
  assist ITOP customers in their decision making process.

· Further streamline processing of Task Orders

· Lower the cost of Bid and Proposal procedures for ITOP contractors
  to stimulate competition

· Ensure ITOP contractors receive a fair opportunity for
  consideration for ITOP requirements.

· Utilize contractor's past experience by allowing them to directly
  interface with the customers to answer inquiries in a structured
  manner

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Capability Interest Survey Process:

1. The customer either works with the ITOP SPO or independently,
    to complete an SOW.
2. The SOW is submitted to ITOP for conversion into a Capability
    Interest Survey (CIS).
3. Depending on the Service Level Option chosen, the customer
    will complete some combination of the following documents:

a. All organizations requesting service from ITOP
    complete APP C (Service Request Form) and APP G
    (Task Order Cost Estimate)
b. If an organization wishes to run its own
    procurement they would complete APP B
    (Delegated Contract Authority)
c. In cases where an organization wants to direct work
    to a particular ITOP qualified contractor they would
    complete APP D (Sole Source)

4. When steps 2 and 3 are complete the customer transfers
    identified funding to the ITOP SPO and either the ITOP SPO
    or in the case of a DCA, the customer, posts the CIS on the
    ITOP web site to seek bids from qualified contractors.

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