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1. Chief Information Officer
(CIO) Support
2. Outsourcing
3. IT Operations and Maintenance
4. Integration Services
5. Critical Infrastructure Protection and Information
Assurance
6. Digital Government
7. Enterprise Resource Planning
8. Clinical Support, Research, and Studies
9. Software Development
Task Area 1: Chief
Information Officer (CIO) Support
· Information Technology
Architecture (ITA) Support
· Program, Cost Effectiveness, and Cost/Benefit
Analyses
· Grants Management and Administration
Application
· Market Research
· Total Cost of Ownership (TOC) Studies
· A-76 Studies
Task Area 2: Outsourcing
· Program, Capacity,
Mission, Asset, IT Acquisition and Workflow Management
· Transition Planning
· Management of Call Centers
· Hardware and Software Configurations
· Network Operations and Web Management
Support
· Hardware/Software and Leasing Solutions
· Tools and Applications
· Infrastructure Networking
· Data Base Administration and Data
Storage Management
· Backup and Recovery Services System
Console Operations
· Production Control
· Information Assurance
· Hardware/Software Maintenance
· Technology Infusion
· Desktop Computing as a Unified Service
· Managed IT Services Support
· IT Impact Analyses
· ISO 9000 Analyses and Implementation
Support
Task Area 3: IT Operations and Maintenance
· Operational, Software,
Network/Hardware, and Technical Support
· LAN/WAN/MAN
· Telecommunications (Data, Voice, Images,
and Wireless)
· Help Desk/IT Assistance Hotline
· IT Service, Network, System, and Asset
Management
· Electronic Software Distribution
· Electronic Software Licensing Services
· IT Maintenance
· Web Technology
· Client/Server Operations
· IT Operation and Maintenance, Planning,
and Training
· Server Consolidation
· Office Automation Software Support
· Organizational Change Management Support
· IT Logistics Support
Task Area 4: Integration Services
· Gap Analysis
and Benchmarking
· Business Process Reengineering
· Test and Evaluation Services
· Financial Analysis (Make/Buy Decisions)
· Trade, Feasibility, and System Design
Alternative Studies
· Archival Analyses
Task Area 5:
Critical Infrastructure Protection and Information Assurance
· Critical Infrastructure
Asset Identification
· Information Assurance of Critical
Infrastructure Protection
· Risk Management
· Critical Infrastructure Continuity
and Contingency Planning
· Physical Infrastructure Protection
· Information Systems Security
· Emergency Preparedness
· Training and Awareness Programs
· Exercises and Simulation
· Security Certification and Accreditation
· Disaster Recovery
· Crypto Systems
· Record Management
· Digital Libraries
· Intelligent, Automated Data Collection
and Analysis
Task Area 6: Digital
Government
· Business Intelligence
· Customer Relationship Management
· Data Mining and Warehousing
· Decision Support/OLAP
· Electronic Commerce/Electronic Data
Interchange
· Internet/Intranet/Extranet
· Knowledge Management
· Performance Measurement
· IT-Enhanced Customer Interaction,
Public Outreach, and Public
Relations Services
· Strategic Planning
· Web Development and Support
· Records/Document Management
· B2G Solutions
Task Area 7: Enterprise
Resource Planning
· Business Transformation
· IT Software Package Selection
· ERP Package, Supply Chain Package,
and Streamlined Package Implementation
· ERP IT Infrastructure
· ERP End User Training
· Networking Planning
· ERP Installation and Tuning
· Capacity Planning and Performance
Load Testing
Task Area 8: Clinical Support,
Research, and Studies
· Operation
and maintenance of IT systems, processes, and
procedures supporting Clinical and Research activities
· Operational,
technical, and maintenance services for systems, subsystems,
and equipment
Task Area 9: Software
Development
· Program Evaluation
Software
· Clinical Protocol, Administrative
and Quality Assurance Decision
Support Software
· GIS-Enhanced Planning and Program
Evaluation Software
· Multimedia Software for Patient and
Staff Education
· SEI/CMM Analyses and Implementation
Support
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CAPABILITIES
